--- title: Approving Sign-Ins with the Vismo Monitor App description: Approving Sign-Ins with the Vismo Monitor App --- [Skip to content](https://support.vismo.com/approving-sign-ins-with-the-vismo-monitor-app#main-content) - [English](https://support.vismo.com/approving-sign-ins-with-the-vismo-monitor-app) - [Spanish](https://support.vismo.com/es/approving-sign-ins-with-the-vismo-monitor-app) English Show submenu for translations ![KBLOGO-2](https://support.vismo.com/hs-fs/hubfs/KBLOGO-2.jpg?width=800&height=145&name=KBLOGO-2.jpg) - [Contact Us](mailto:techsupport@vismo.com) Open main navigation Close main navigation - [Contact Us](mailto:techsupport@vismo.com) - - [English](https://support.vismo.com/approving-sign-ins-with-the-vismo-monitor-app) - [Spanish](https://support.vismo.com/es/approving-sign-ins-with-the-vismo-monitor-app) English Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Vismo Knowledge Base](https://support.vismo.com/?hsLang=en) 2. [App Support & Configuration](https://support.vismo.com/app-support-configuration?hsLang=en) 3. [Vismo Monitor App](https://support.vismo.com/app-support-configuration?hsLang=en#vismo-monitor-app) # Approving Sign-Ins with the Vismo Monitor App This guide explains how to use the Vismo Monitor app to approve your Vismo sign-ins as your two-step verification method, and what to do if you don't recognise a request. ###### Before you start - You need Vismo Monitor 3.0.2 or later. Older versions have no Sign-in approvals option in Settings – update the app from the App Store or Google Play. - Any signed-in user can use sign-in approvals. It doesn't need a Monitor licence. - Your account's administrator must allow the Monitor app as a two-step verification method. ###### Set up your phone 1. Sign in to Vismo Monitor. 2. Open Settings \> Sign-in approvals. 3. Tap Use this phone. 4. If you signed in a while ago and already use two-step verification, Vismo asks you to sign in again first. 5. If this is your first method, save the recovery codes the app shows. ![Screenshot 2026-11-03 152820](https://support.vismo.com/hs-fs/hubfs/Screenshot%202026-11-03%20152820.png?width=301&height=313&name=Screenshot%202026-11-03%20152820.png)   ###### Approve a sign-in 1. Sign in to Vismo on a computer as usual. The browser shows a number. 2. Your phone receives a notification. Open it. 3. Tap the number that matches the one shown in the browser. 4. If your phone has a lock, confirm it's you with your fingerprint, face or PIN. A request lasts 2 minutes. ###### If you didn't expect the request - If you weren't expecting it, tap Deny. The browser's sign-in is refused. - If someone else is trying to sign in as you, tap This wasn't me. Vismo refuses the sign-in, the app tells you to change your password, and Vismo emails you the time, IP address and browser of the attempt. Whoever it was got past your password, so change it straight away. ###### No signal? Use the sign-in code 1. In Vismo Monitor, tap Show sign-in code and confirm it's you. 2. Type the six-digit code on the Authenticator app code page in the browser. The code changes every 30 seconds and hides itself after 2 minutes. If a notification didn't arrive, tap Check for a sign-in request to open it. ![Screenshot 2026-11-03 153201](https://support.vismo.com/hs-fs/hubfs/Screenshot%202026-11-03%20153201.png?width=302&height=377&name=Screenshot%202026-11-03%20153201.png) ###### Good to know - Number matching stops someone who knows your password from getting in by sending repeated requests – you have to see the browser to pick the right number. Requests are limited to 5 every 10 minutes. - You can set up more than one phone; each appears as its own method, named after the phone. Requests go only to phones you have set up. - Reinstalling the app or moving to a new phone means setting it up again. Tap Stop using this phone to remove a phone. - If you sign in on the same phone, switch to Vismo Monitor, tap the number, and come back. ###### Troubleshooting / FAQs - I can't find Sign-in approvals in the app – your Vismo Monitor is older than 3.0.2. Update it from the App Store or Google Play, then open Settings → Sign-in approvals. - The app didn't get the request – the phone may be offline, notifications may be off, the app may be signed out, or the 2-minute request expired. Use Show sign-in code, Check for a sign-in request, or Send a new request from the browser. - It says I've sent too many requests – more than 5 requests in 10 minutes. Wait 10 minutes or use another method. - If you report a problem after updating, include the app version (shown in Settings), your phone model and what you were doing. Need more help? 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