Vismo Mass Notifications enable organisations to rapidly deliver crucial information to targeted individuals, mass groups or people in geographic locations via multiple channels including SMS, Email, In-App and Phone Calls. Templates enable you to preconfigure the Mass Notification message.
Configure a Mass Notification Template
From the Main Configuration page, click on Mass Notification Templates. If this option does not show, ensure you have the correct permissions.
The Broadcast Message Templates page will display. Any configured Broadcast Message Templates will display here.
Click on Add at the top to create a new Broadcast Message Template.
The Broadcast Message Template page will display. Fill in the required fields, the same as when sending a Mass Notification.
General
- Message - Add the required message within the text box.
- Expiry - This is how long the message is available to users for. Note: The maximum is 1 Day.
Message Options
Message options enable administrators to add coded response options to allow employees to quickly and effectively acknowledge and respond to the Mass Notification with their current safety status. Turn the Use Options switch On.
This will display the Message Options functions. Click on New to add a new message option.
A message options box will display. Enter the required message response within the text box. Choose the preferred level for the message. Choose between Auto, Positive, Neutral and Negative.
Follow this step to add as many message options as required. Click on Delete to remove any of the message options.
- Avoid Option Collisions - Ensures that message options do not conflict with another if multiple Mass Notifications are sent out within a short period of time.
- Allow Answer to Be Changed - Enables users to change their message response if they have already responded.
Message Send Strategy
The message send strategy enables you to choose which method the message is sent via. Click on New to add a message send strategy. Choose the message preferred message strategy from the drop-down. Choose between SMS, Email, Phone Call and In-App.
Add the preferred message strategies and choose the order for the messages to be sent. Notifications can be re-ordered by clicking on the = icon and dragging and dropping them into the preferred order.
Notifications can be sent simultaneously or cascaded through each channel and are configured via Delay Before Next Step.
Saving the Template
Once the Broadcast Message Template has been configured, click on Save at the top.
