The Escalation Alert event type reacts to a Red Flag Alert but instead of informing all recipients, it will work its way down a pre-defined list of contacts. Configure the Escalation Alert to receive Email, SMS and/or Voice call notifications when a user raises a Red Flag Alert. Read here how to set up an event.
From the group and user administration page, click on a group until it highlights in blue and then Edit. A new page will display and click on Events. The below page will show to allow you to add the Escalation Alert Event. Click on New and select Alert Escalation List Event.
The event will list as below. Click on the Edit button to configure the event.
Turn the Enabled switch to On so the required actions take place.
Turn the Safety Check switch to On to send an automated safety check SMS to the person who pressed the red alert button on their device.
In the Points of Contact (PoC) section click on Add Entry to add the persons who are to be notified of a Red Alert event. The first person on the list will be contacted and if no action is taken by the PoC within 2 minutes, the next person on the list will receive the notification that a user has raised the Red Flag alert.
In the Escalation section you can add notes or instructions for the PoC to follow.
Note: When PoCs are added to the Escalation Alert event, you do not need to add Recipients to the event and this option will be greyed out for you.