How to Create an Incident
An incident is an event you believe to be of significance to your team in a specific area. It is a great way of quickly sending a message to everybody in an area of danger without having to manually search for each individual user.
A) Area of the Incident
1 – On your search bar at the top, type in the location of the incident. It could be generic as shown in the image below, but it must include the city and the country separated by commas. Example: “hospital,York,UK”
2 – Select “Places” (It may also be used for POIs or Geo-fences)
3 – Select the option that appears.
B) After clicking on the desired address, Vismo will take you to the location and mark it with a pin.
C)
1 - Click on the Pin
2 – On your bottom left corner, click on the drop box “Actions”
3 – Select “Create Incident”
D) It will bring you to the main Incident page.
E) Definition of each field
E1) - Type the name you wish to give to the incident. E.g.: “Flood Incident”
E2) - Select the Severity of the incident (Low, Medium, High)
E3) - Select the team that will be checking on the possible users affected by the incident. The team will be composed of all members of a group in your account.
Note: If you wish to have more than one team handling the incident, simply click on the green button “New”.
E4) - Must be on to send a message to all users.
E5) - If you have created a template, it will automatically populate the fields below. Note: You will still need to fill in the fields above
E6) - Message to be sent to all users in the affected area
E7) - How long will the incident be active.
E8) - Must be on if you wish to get a quick customizable response from the affected users. More information about customizable responses below.
E9) - This section allows you to configure specific messages you want from the affected users.
It is a quick and effective way for the users to provide information about their status; on point E12), there is a little more detail on how the affected users may reply.
In the example below, I have set up 3 options. The user will receive a message requesting them to reply one of those options only.
You can add as many as you would like, but you must assign one of the following 4 options to each message (Positive, Negative, Neutral, Auto).
E10) - If you have set up more than 1 Positive (or any other duplicate) Message option, this will block any possible conflicts.
E11) - Allows the team managing the incident to change the message after the incident has been created.
E12) - This section allows you to configure how you want to send the message to all affected users
In the example below, first an SMS text will be sent to all users. If there is no response, after 2 minutes it will send an In-App message, and so on. You may delete or add any of those options.
What the user will see:
E12.1) SMS/Text
The user just needs to reply with the letter corresponding to their current situation.
E12.2) In-App
The user just needs to select one of the options.
E12.3) Email
The user just needs to reply with the letter corresponding to their current situation.
E12.4) Phone Call
It will be an automated phone call.
E13) If on, it will cycle through all the messaging options (on point E12) you have selected.
E14) Finally on the top left corner, click “Create Incident”.
For information on how to Manage an incident, please click here.