There are many reasons outside Vismo's scope of why the Vismo platform will not open. This article will cover the most common reasons.
Your connection has either failed or is experiencing some connectivity issues.
Perform an Internet speed test, by simply typing "Internet speed test" in your browser. The FCC recommends minimum download speeds of 3 to 5 Mbps for light internet use.
Open the Vismo Platform using another browser. If it loads, please check the following points.
1)Your browser (Chrome, Edge, etc.) might have a lot of information stored in it. Some extensions, plug-ins, add-ons will slow down your browser and stop certain websites from opening.
Possible solution 1: Open the list of extensions, plug-ins, add-ons and delete the ones you deem to be unnecessary. To access the list, just search it on google and add the browser you are using. (Eg: "How to View and Disable Installed Plug-ins in Any Browser")
2) Bookmarked or adding specific pages of the Vismo platform to your favourites list.
If you bookmark a page from within the Secure Portal and use it as your login page, you will not be able to successfully access the Vismo platform. Each page within the Secure Portal has a unique URL.
Solution: Bookmark or save the Vismo secure portal's login page to your favourites. You can always change your default page or dashboard so the page you want immediately opens after logging in.
Your machine may be struggling with all the tasks that are being requested of it.
Test: Open the Vismo platform on another device.
The network you are connected to may have a firewall which puts limitations on which websites you can visit.
Test: Connect your device or any device to a different network. (Eg: Using another phone and connect to a different network).
Possible solution: You may whitelist the Vismo secure portal by visiting your firewall settings. You may need to ask a person in your internal tech/IT team as your company policies may not allow you to edit this.
Vismo platform not updating
This can be indicated by a flashing orange plug in the bottom left corner.
Possible solution: Log off, wait 5-10 minutes and log in again. If it does not work, please connect to a different network.
If none of these solutions work, please contact our support team firstname.lastname@example.org.