--- title: How to Set Up Single Sign-On (SSO) description: How to Set Up Single Sign-On (SSO) --- [Skip to content](https://support.vismo.com/how-to-set-up-single-sign-on-sso-for-your-vismo-account#main-content) - [English](https://support.vismo.com/how-to-set-up-single-sign-on-sso-for-your-vismo-account) - [Spanish](https://support.vismo.com/es/how-to-set-up-single-sign-on-sso-for-your-vismo-account) English Show submenu for translations ![KBLOGO-2](https://support.vismo.com/hs-fs/hubfs/KBLOGO-2.jpg?width=800&height=145&name=KBLOGO-2.jpg) - [Contact Us](mailto:techsupport@vismo.com) Open main navigation Close main navigation - [Contact Us](mailto:techsupport@vismo.com) - - [English](https://support.vismo.com/how-to-set-up-single-sign-on-sso-for-your-vismo-account) - [Spanish](https://support.vismo.com/es/how-to-set-up-single-sign-on-sso-for-your-vismo-account) English Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. 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[Integrations](https://support.vismo.com/user-system-management?hsLang=en#integrations) # How to Set Up Single Sign-On (SSO) This guide explains how an account administrator can configure single sign-on (SSO) for a Vismo account using a SAML 2.0 identity provider, such as Microsoft Entra ID or Okta. ###### Where to find the SSO settings - Sign in as an account administrator and go to **Integrations › Single Sign-On** on your organisation's main account.               ![](https://support.vismo.com/hs-fs/hubfs/image-png-Oct-05-2026-01-10-48-4862-PM.png?width=354&height=62&name=image-png-Oct-05-2026-01-10-48-4862-PM.png)   The Single Sign-On option is available only on the main account to which your administrator user belongs; it is not shown on sub-accounts. ![](https://support.vismo.com/hs-fs/hubfs/image-png-Oct-05-2026-01-11-47-9530-PM.png?width=610&height=239&name=image-png-Oct-05-2026-01-11-47-9530-PM.png) ###### Set up SSO 1. **Verify your email domain:** Add the TXT record shown in the Vismo portal to your DNS settings, then return to the portal and verify the domain. 2. **Connect your identity provider:** Enter the details for your SAML 2.0 identity provider, such as Microsoft Entra ID or Okta. 3. **Activate SSO:** Switch SSO on. Initial activation can take up to 20 minutes. ###### What users will see - When users with a verified email domain enter their email address, they will be offered the Sign in with SSO option. - Users can still choose to sign in with their Vismo password. - Users who are already signed in will remain signed in. - Each user must already have a Vismo account with an email address that matches the one used by the identity provider. SSO does not create new users. ###### Troubleshooting sign-in messages - **“Single sign-on isn't ready yet”:** SSO is still being activated. The page will retry automatically every minute and the message should normally clear within 20 minutes. - **“We can't sign you in right now”:** Vismo cannot retrieve or use the identity provider configuration. Check the identity provider details entered in the Vismo portal. - **“Not Linked to Vismo”:** The identity provider authenticated the user, but no Vismo user exists with the same email address. Create or update the Vismo user so the email addresses match. - **“Sign-in Not Accepted”:** The sign-in request came from a different identity provider from the one configured for the user's email domain. Check that the correct identity provider is being used. If an error page displays a reference, for example 0HNP2Q3FB7JHH:00000015, include it with your organisation's account name when contacting Vismo Support. This reference helps the support team identify the exact cause of the issue. ###### Additional information - Vismo monitors SSO availability and identity provider metadata. If an issue is detected, Vismo may contact your organisation before users report a problem. - Existing SSO configurations previously set up by Vismo will continue to work as before. - You can switch SSO off at any time. 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