--- title: Incident Management Dashboard description: Vismo Knowledge Base --- [Skip to content](https://support.vismo.com/incident-management-dashboard#main-content) - [English](https://support.vismo.com/incident-management-dashboard) - [Spanish](https://support.vismo.com/es/incident-management-dashboard) English Show submenu for translations ![KBLOGO-2](https://support.vismo.com/hs-fs/hubfs/KBLOGO-2.jpg?width=800&height=145&name=KBLOGO-2.jpg) - [Contact Us](mailto:techsupport@vismo.com) Open main navigation Close main navigation - [Contact Us](mailto:techsupport@vismo.com) - - [English](https://support.vismo.com/incident-management-dashboard) - [Spanish](https://support.vismo.com/es/incident-management-dashboard) English Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Vismo Knowledge Base](https://support.vismo.com/?hsLang=en) 2. [User & System Management](https://support.vismo.com/user-system-management?hsLang=en) 3. [Incident Management & Coordination](https://support.vismo.com/user-system-management?hsLang=en#incident-management-coordination) # Incident Management Dashboard The image below shows a standard Incident Management dashboard immediately after an incident has been created. To learn how to create an incident, please click here. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015736637.png) Everyone within the circle will be contacted and asked to report their current status (‘Unsafe’, ‘Uncertain’, or ‘Safe’). The menu on the left and the pins on the map will update as soon as users respond with their status. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015736697.png) The menu on the left and the colours of the pins on the map have now changed to reflect the users’ replies. - Red – Unsafe - Yellow – Uncertain - Green – Safe Users can update their status more than once. To learn more about how users can respond, please click here. ### Definitions 1\) Refresh ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015811678.png) Refreshes the incident and centres the view on it. 2\) Edit ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015737357.png) Lets you edit certain details of the incident and takes you to the following page. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015812198.png) - Name – Update the name of the incident. - Severity – Adjust the severity level of the incident. - Incident Teams – Add or change the team responsible for handling the incident. - Save your changes using the option in the top right corner. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015737397.png) 3\) Close the incident ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015812218.png) - Closes the incident. - When clicked, a window will appear asking for confirmation. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015737617.png) - Click "Close" and the incident will be terminated. - The red banner on the top of the screen will turn green, thus confirming the incident has been closed ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015812818.png) 4\) Message ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015812838.png) Enables you to send a new incident message to all potentially affected users. When clicked, it will take you to a new page (see image below). For more information about each field, please click here. ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015738477.png)![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015738497.png) 5\) Search ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015738517.png) Search for a specific user in the list of affected users in the left-hand menu (just below the search bar). 6\) Filter list ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015738577.png) Lets you filter between ‘Assigned’ users and ‘All’ users. 7\) Assign a user ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015738637.png) Enables you to assign each affected user to a specific member of the team managing the incident. For more information about assigning users and its functions, please click here. 8\) Assign Next ![](https://support.vismo.com/hubfs/Knowledge%20Base%20Import/360015813578.png) Assign the next unassigned user from the list. - [Promoted Articles](https://support.vismo.com/promoted-articles?hsLang=en) - [User & System Management](https://support.vismo.com/user-system-management?hsLang=en#main-content) - [Training & Guides](https://support.vismo.com/user-system-management?hsLang=en#training-guides) - [Event Management & Configuration](https://support.vismo.com/user-system-management?hsLang=en#event-management-configuration) - [Portal Security & Account Management](https://support.vismo.com/user-system-management?hsLang=en#portal-security-account-management) - [POI Layer Configuration & Management](https://support.vismo.com/user-system-management?hsLang=en#poi-layer-configuration-management) - [Configuring Devices & iOS Location Settings](https://support.vismo.com/user-system-management?hsLang=en#configuring-devices-ios-location-settings) - [User & Group Management](https://support.vismo.com/user-system-management?hsLang=en#user-group-management) - [Managing Alerts & Points of Contact](https://support.vismo.com/user-system-management?hsLang=en#managing-alerts-points-of-contact) - [Managing Reference Fields](https://support.vismo.com/user-system-management?hsLang=en#managing-reference-fields) - [Managing Checkpoints](https://support.vismo.com/user-system-management?hsLang=en#managing-checkpoints) - [Creating & Editing Geo-Fence Layers](https://support.vismo.com/user-system-management?hsLang=en#creating-editing-geo-fence-layers) - [Assignment Management](https://support.vismo.com/user-system-management?hsLang=en#assignment-management) - [Mass Notifications & Messaging Integration](https://support.vismo.com/user-system-management?hsLang=en#mass-notifications-messaging-integration) - [Managing Permissions](https://support.vismo.com/user-system-management?hsLang=en#managing-permissions) - [Incident Management & Coordination](https://support.vismo.com/user-system-management?hsLang=en#incident-management-coordination) - [Check-In Setup & Reporting](https://support.vismo.com/user-system-management?hsLang=en#check-in-setup-reporting) - [My Settings & Preferences](https://support.vismo.com/user-system-management?hsLang=en#my-settings-preferences) - [Troubleshooting Access Issues](https://support.vismo.com/user-system-management?hsLang=en#troubleshooting-access-issues) - [Integrations](https://support.vismo.com/user-system-management?hsLang=en#integrations) - [Location & Activity Monitoring](https://support.vismo.com/location-activity-monitoring?hsLang=en#main-content) - [Dashboard Management](https://support.vismo.com/location-activity-monitoring?hsLang=en#dashboard-management) - [Searching on a Map Dashboard](https://support.vismo.com/location-activity-monitoring?hsLang=en#searching-on-a-map-dashboard) - [Customising & Viewing the Map](https://support.vismo.com/location-activity-monitoring?hsLang=en#customising-viewing-the-map) - [Geo-Fence Management & Map Display](https://support.vismo.com/location-activity-monitoring?hsLang=en#geo-fence-management-map-display) - [Viewing & Filtering POIs on the Map](https://support.vismo.com/location-activity-monitoring?hsLang=en#viewing-filtering-pois-on-the-map) - [Managing Dashboard Filters](https://support.vismo.com/location-activity-monitoring?hsLang=en#managing-dashboard-filters) - [Managing Privacy Mode via the Portal](https://support.vismo.com/location-activity-monitoring?hsLang=en#managing-privacy-mode-via-the-portal) - [Viewing Location History & Timelines](https://support.vismo.com/location-activity-monitoring?hsLang=en#viewing-location-history-timelines) - [Adding & Configuring History Trails](https://support.vismo.com/location-activity-monitoring?hsLang=en#adding-configuring-history-trails) - [Direct Messaging an App User](https://support.vismo.com/location-activity-monitoring?hsLang=en#direct-messaging-an-app-user) - [App Support & Configuration](https://support.vismo.com/app-support-configuration?hsLang=en#main-content) - [Vismo Locate & Protect App](https://support.vismo.com/app-support-configuration?hsLang=en#vismo-locate-protect-app) - [Android App Configuration](https://support.vismo.com/app-support-configuration?hsLang=en#android-app-configuration) - [Device Support & Configuration](https://support.vismo.com/device-support-configuration?hsLang=en#main-content) - [Iridium Extreme](https://support.vismo.com/device-support-configuration?hsLang=en#iridium-extreme) - [Inmarsat](https://support.vismo.com/device-support-configuration?hsLang=en#inmarsat) - [Vismo Alert 2.0](https://support.vismo.com/device-support-configuration?hsLang=en#vismo-alert-2-0) - [Terms Of Service](https://www.vismo.com/vismo-terms-and-conditions/) - [Privacy Policy](https://www.vismo.com/vismos-privacy-statement/) - [Accreditations](https://www.vismo.com/company/about-vismo/) - [Contact Us](mailto:techsupport@vismo.com) - [Copyright © 2026 Vismo Ltd, Inc. All Rights Reserved.](https://www.vismo.com/) [![Transparency-1](https://support.vismo.com/hs-fs/hubfs/Transparency-1.png?width=50&height=24&name=Transparency-1.png "Transparency-1")](https://support.vismo.com/?hsLang=en)