The image below shows a standard Incident Management dashboard immediately after an incident has been created. To learn how to create an incident, please click here.
Everyone within the circle will be contacted and asked to report their current status (‘Unsafe’, ‘Uncertain’, or ‘Safe’). The menu on the left and the pins on the map will update as soon as users respond with their status.
The menu on the left and the colours of the pins on the map have now changed to reflect the users’ replies.
- Red – Unsafe
- Yellow – Uncertain
- Green – Safe
Users can update their status more than once. To learn more about how users can respond, please click here.
Definitions
1) Refresh
Refreshes the incident and centres the view on it.
2) Edit
Lets you edit certain details of the incident and takes you to the following page.
- Name – Update the name of the incident.
- Severity – Adjust the severity level of the incident.
- Incident Teams – Add or change the team responsible for handling the incident.
- Save your changes using the option in the top right corner.
3) Close the incident
- Closes the incident.
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When clicked, a window will appear asking for confirmation.
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Click "Close" and the incident will be terminated.
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The red banner on the top of the screen will turn green, thus confirming the incident has been closed
4) Message
Enables you to send a new incident message to all potentially affected users. When clicked, it will take you to a new page (see image below). For more information about each field, please click here.
5) Search
Search for a specific user in the list of affected users in the left-hand menu (just below the search bar).
6) Filter list
Lets you filter between ‘Assigned’ users and ‘All’ users.
7) Assign a user
Enables you to assign each affected user to a specific member of the team managing the incident.
For more information about assigning users and its functions, please click here.
8) Assign Next
Assign the next unassigned user from the list.