--- title: Managing Two-Step Verification for Your Account (Administrators) (MFA) description: Managing Two-Step Verification for Your Account (Administrators) (MFA) --- [Skip to content](https://support.vismo.com/managing-two-step-verification-for-your-account-administrators-0#main-content) - [English](https://support.vismo.com/managing-two-step-verification-for-your-account-administrators-0) - [Spanish](https://support.vismo.com/es/managing-two-step-verification-for-your-account-administrators-0) English Show submenu for translations ![KBLOGO-2](https://support.vismo.com/hs-fs/hubfs/KBLOGO-2.jpg?width=800&height=145&name=KBLOGO-2.jpg) - [Contact Us](mailto:techsupport@vismo.com) Open main navigation Close main navigation - [Contact Us](mailto:techsupport@vismo.com) - - [English](https://support.vismo.com/managing-two-step-verification-for-your-account-administrators-0) - [Spanish](https://support.vismo.com/es/managing-two-step-verification-for-your-account-administrators-0) English Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Vismo Knowledge Base](https://support.vismo.com/?hsLang=en) 2. [What's New](https://support.vismo.com/whats-new?hsLang=en) 3. [November 2026](https://support.vismo.com/whats-new?hsLang=en#november-2026) # Managing Two-Step Verification for Your Account (Administrators) (MFA) This guide explains how account administrators set the two-step verification policy for their account, check who has set it up, and reset a user's two-step verification. ###### Before you start - You need administrator access to your Vismo account. - Users who sign in with single sign-on (SSO) aren't affected – their organisation's own sign-in handles the second step. - Every account starts on the Optional policy. ###### The account policies | **Policy** | **What happens** | | --- | --- | | **Off** | Nobody is asked for a second step, even people who set one up. | | **Optional (default)** | People can choose to set up a second step. Those who do are asked for it every time they sign in; everyone else signs in with a password as before. | | **Required** | Everyone signing in with a password must use a second step. Anyone who hasn't set one up is asked to do so at their next sign-in. Nobody is signed out when the policy changes. | ###### Set the policy and allowed methods 1. In the portal, go to Account Settings \> Security. 2. In the Two-Step Verification section, choose the policy: Off, Optional or Required. 3. Choose which methods are allowed. Recovery codes are always available. 4. Click Save. Changes apply from each person's next sign-in. ![](https://support.vismo.com/hs-fs/hubfs/undefined-Nov-03-2026-03-13-59-9817-PM.png?width=753&height=523&name=undefined-Nov-03-2026-03-13-59-9817-PM.png) ###### See who has set it up 1. Open Group & User Administration 2. Filter the list to people who have, or haven't, set up two-step verification. 3. Open a user's profile page, by highlighting the user and selecting "Edit" in the toolbar. You will then see a section called " Two-Step Verification" which shows their methods, when each was set up and last used, and how many recovery codes are left. ###### Reset a user's two-step verification Use this when someone has lost or replaced their phone, deleted their authenticator app, or used up their recovery codes. 1. Open the user's profile page. 2. Choose Reset two-step verification. 3. Confirm the reset. ![](https://support.vismo.com/hs-fs/hubfs/undefined-Nov-03-2026-03-13-59-7617-PM.jpeg?width=752&height=189&name=undefined-Nov-03-2026-03-13-59-7617-PM.jpeg) Resetting removes the person's methods and recovery codes, stops any paired Monitor app approving their sign-ins, and makes remembered browsers ask again. Nobody is signed out. The person and the account's other administrators receive a "Two-step verification reset" email. If the account requires two-step verification, the person sets it up again at their next sign-in. ###### Good to know - When an account requires two-step verification, it must also allow an authenticator app, text message or email. The Monitor app alone isn't enough, because it can only be set up after signing in. - Administrators can't reset their own two-step verification: another administrator, or Vismo Support, must do it. - A guest's two-step verification belongs to their home account, so only that account can reset it. - Always make sure a reset request genuinely comes from the person before you act. A reset removes the protection two-step verification gives. - If Vismo Support changes a user's two-step verification, the person and every administrator of the account receive a "Two-step verification changed by Vismo Support" email. ###### Troubleshooting / FAQs - A user says they're suddenly asked to set it up – the policy has changed to Required. They need to choose a method and follow the steps. - A user says it never asks them – the policy is Off, they haven't set it up under Optional, they use SSO, or their browser is remembered. This is usually expected. - A user reports an approval request or an email saying someone tried to sign in – someone else knows their password. They should change it straight away. If several people in your account report this, contact Vismo Support. Need more help? 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