A Point of Contact (PoC) is a person who will receive red alerts when a user is in distress. This differs from a Red Flag alert, as a PoC is contacted in a predefined sequence, whereas a Red Flag alert is sent to all members of a specified group.
Please note: To configure which PoCs are contacted when a red alert is triggered, you must first have a Lone Worker Licence and ensure that the user is added to the PoCs list.
Escalation Alert Event
This type of event responds to a Red Flag Alert, but instead of notifying all recipients, it follows a predefined sequence, contacting each PoC in order.
The event will be listed as shown below. Click the Edit button to configure the event.
- Turn the Enabled switch to On to ensure the required actions are carried out.
- Turn the Safety Check switch to On to send an automated safety check SMS to the person who pressed the red alert button on their device.
- In the Points of Contact (PoC) section, click Add Entry to add the people who should be notified of a Red Alert event. The first person on the list will be contacted, and if no action is taken within two minutes, the next person on the list will receive the notification that a user has triggered the Red Flag alert.
- In the Escalation section, you can add notes or instructions for the PoC to follow.
